Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and efficiently across the United Arab Emirates.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotions, or peak shopping seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times within the UAE:

• Dubai: 1–2 Business Days

• Abu Dhabi: 2–3 Business Days

• Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2–4 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location.

• Free Shipping: Available on qualifying orders (if applicable).

• Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information. You can use the tracking number to monitor your shipment's progress.

Delivery Attempts

Our courier partner will make reasonable delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or failure to respond, additional delivery charges may apply for re-delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Delayed Deliveries

While we strive to deliver every order on time, unforeseen circumstances such as severe weather, customs inspections (if applicable), public holidays, or courier disruptions may cause delays. We appreciate your patience in such situations.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

International Shipping

At this time, we only ship within the United Arab Emirates unless otherwise stated on our website.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)

We appreciate your trust in our brand and look forward to serving you.